Policies & Terms

DesignGood Policies & Terms 

As part of our commitment to transparency, integrity, and mutual respect, we have established these Client Policies and Terms to outline the guidelines, expectations, and responsibilities for both parties. It is important to carefully review and understand these policies, as they govern our relationship with you, our valued client.

By engaging with DesignGood you agree to abide by these policies and terms. Should you have any questions or require clarification on any aspect, please do not hesitate to reach out to someone on our team. 

Project Scope

DGS is excited to deliver on the agreed upon scope in this proposal. We also understand that sometimes new ideas/deliverables may arise as we work together and we also want to be able to quickly respond to these requests. If any request that emerges is out of scope, your project manager works with you to gain clarity about the needs and provide an estimate. We will not move forward with out of scope work without your approval - so no surprise billing from us!

‍Payment Schedule

Your payment schedule is not equated to milestones within your project, it is simply divided equally to help ease the financial burdens of starting and/or growing your business. Please know that we will do our best to complete your project within 16 weeks, however the revision process can greatly impact this schedule. For tips on how to keep your project on track and provide us with effective feedback, please refer to this helpful guide {https://designgood.com/client-resources/our-revision-process}

Extended Payment Plans

If your project is complete before your payment plan term, your auto billing will continue until your full project fee has been fulfilled. By accepting the terms of your extended payment plan, you agree to pay your recurring payments on time until the full payment has been received by DesignGood. If full payment is not received by the agreed payment term, DesignGood has the right to pull your website offline until payments are resumed. DesignGood also has the right to collect on payments using legal action and/or collection agencies as needed.

‍Pause Clause

We understand that running a business requires important & budget conscious financial decisions. As a small business ourselves it's important that we also be mindful of our budgets. Please communicate with us if you run into an issue with payment and we will be happy to work out an arrangement. However if payment on any of your projects is past due by more than 15 business days the project will be considered “on hold" and "paused'' Once your payment has been received and the project is re-activated, it will be rescheduled based on current workload and availability.

Additionally, If your project ever reaches a point where we have not received your responses, feedback, or approvals for over three weeks at any stage of our process, our team will temporarily pause your project. We truly value your time and understand that life can get hectic sometimes. We will be ready to restart as soon as you can dedicate time to your project to ensure its success! If a pause happens, just reach out to us when you’re ready to pick back up.

‍Restart Fee

In the event that your project experiences a pause lasting 3 months, a project restart fee of $500 will be applied. If the pause extends to 6 months or longer, the restart fee will be increased to $1000. This fee is implemented due to the substantial amount of billable time our team invests in researching and reacquainting themselves with your project. This process includes a comprehensive review of revisions, approval statuses on designs and copy, all aimed at efficiently resuming and advancing your project. This fee will be imposed in each case your project enters into a pause. We will notify you that your project has been put on pause via email.

Revisions, Project Review, and Feedback

‍The DesignGood Revision Process

During your project, you will have two opportunities to review the deliverables in your branding package. To keep the creative energy flowing and to help us maintain a strong connection with you and your business vision, we ask that our clients stay engaged during the feedback revision process. Taking significant breaks in responding and providing feedback can disrupt our creative process, so your active participation is greatly appreciated. We are committed to being in this process with you, and our best work is done when it’s a continuous, collaborative effort. Additionally, your approvals allow our team to move on to the next step in your project.

‍Two Rounds of Revisions

Your first round of revisions should focus on substantial requests, while the second round should be reserved for finalizing your edits and minor refinements. Please work towards consolidating a majority of your revisions and requests in the first round. If additional changes are needed for edits that could have been addressed in rounds one and two, they will be billed at our current hourly rate. Our team will always inform you when your project is incurring additional fees due to additional rounds of revisions. Historically, two revisions have provided ample opportunity for feedback, and most of our clients typically use only one round.

Here's how to keep the ball rolling together!

‍DesignGood Project Phases

There are six key phases of the DesignGood Business & Brand Method that you will review and give feedback on. Each one of these phases builds on the other, and approvals are required to move on to the next phase of your project.  

• Visual Identity

Foundational Brand Language

• Website Plan

• Website Copy

• Website Design

• Website Development

‍Giving Effective Feedback

To maximize efficiency and shorten the timeline of your project, it's important to communicate your revision requests within seven days of receiving items. Our team will instruct you on how to provide feedback based on what you are reviewing, or you can set up a feedback call to consolidate and provide us with all your changes at once. Creative review calls are especially helpful when you have multiple items to review or feel stuck. We always prefer to gather all your feedback at once rather than one deliverable at a time. Our team will wait until all feedback is collected per round before implementing all your changes.

Your commitment to providing timely approvals and feedback throughout our process allows us to launch your website quickly after the development phase is complete without incurring any extra costs for you. Any post-development changes to your website that aren't considered minor will be billed at our current hourly rate.

‍Two Rounds of Revisions

Your first round of revisions should focus on substantial requests, while the second round should be reserved for finalizing your edits and minor refinements. Please work towards consolidating a majority of your revisions and requests in the first round. If additional changes are needed for edits that could have been addressed in rounds one and two, they will be billed at our current hourly rate. Our team will always inform you when your project is incurring additional fees due to additional rounds of revisions. Historically, two revisions have provided ample opportunity for feedback, and most of our clients typically use only one round.

‍Batching Creative for Review

Giving feedback and revising deliverables one item at a time extends the project timeline, so we implement a batched review of your creative. You will always be reviewing multiple deliverables per round to expedite the feedback process. For efficiency, we ask that you provide your feedback on everything that feedback is requested for collectively before we move to the next step.

For example, the first batch of creative you will review will be your visual identity, foundational brand language, site plan, and home page copy. Once we have feedback and approvals on all four items, our team can proceed to the next step in your project. We have also put together this guide for giving effective feedback on copy and design.

Communication with our team

• Primary Point of Contact
• Communication Channel
• Response Times

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A Note About Third-Party Integrations and Fees

Your new Webflow website will incur a $600 annual fee for your CMS (content management system) and hosting. You will be required to set up auto payments annually to pay for this service. Our team will help coordinate these services. This $600 CMS cost is not applicable for Shopify websites. The client will be responsible for purchasing a Shopify subscription and template (if applicable) on their own.

Please note that outside costs such as printing and photography are not included in our pricing. We will always communicate additional costs to you ahead of time, so you can make decisions about what's best for your business. Most of the time, you’ll pay outside vendors directly. This helps you build your own relationship with them and enables you to contact them as needed in the future.

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Font Purchase

Depending on the font used on your website, you (the client) may need to purchase your font (there may be multiple weights). You will need to hold the license for your fonts. DesignGood will not be able to purchase this on your behalf. Our team will let you know if/when this will need to be completed.

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Ownership

After all project dues and fees have been paid to DesignGood Studio, Client will gain ownership to all final approved website files. Upon payment, DesignGood Studio waives ownership rights to these files and agrees not to use them for any other purpose other than for promotional purposes.

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Cancellation

Should you decide to cancel this project after payment(s) have been made, please notify us in writing. We will then pull a time report for all hours our team has logged to date. The hours spent will be multiplied by our standard hourly rate of $165 to determine the final amount due. Refunds are not guaranteed. We will send you the design files for all the work completed up until the date of cancellation.

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