DesignGood Policies & Terms
DesignGood Policies & Terms
At DesignGood, we're dedicated to providing you with an exceptional branding experience. We value transparency and want to ensure we are on the same page before and during your project. Below, we've outlined our policies and terms to help set clear expectations. If you have any questions or need further clarification, please contact our Client Success & Operations Manager.
1. Project Scope & Contracts
Our engagement begins when you approve your project scope via Harvest estimate, which also serves as your contract. This document outlines the specific deliverables, costs associated with your project, and payment plan, ensuring that both parties have a clear understanding of expectations. Any modifications or additions to the original project scope will incur additional charges and timeline adjustments. We will notify you of any changes to pricing and scope, and once approved, an additional invoice will be issued for the new fees.
2. Payments, Refunds & Deposits
Payment Options and Deposits: We offer three payment options to suit your needs. Regardless of your choice, a minimum deposit of 25% of your project total is required to start your project and book your discovery call. This deposit covers initial planning, research, and preliminary work. The remainder of your payment schedule will be detailed in your contract, and subsequent payments will be set up for automatic billing.
Payment Plans: If you choose one of our 6, 9, or 12-month payment plans, please note that the payment schedule is not tied to project milestones but rather to agreed-upon dates. Even if your project is completed before your payment plan term ends, scheduled payments will continue until the full balance is paid.
Missed Payments: If a payment is not processed or is missed, work on your project will be paused until the payment is made. If a payment is more than 14 days past due, we will pause your project and may take your website offline until payments are resumed. If payments are not made by the agreed term, we reserve the right to pursue legal action through our contracted collection agencies.
Refunds: Refunds are generally unavailable once work has commenced. However, in exceptional cases, a partial refund may be considered at our discretion, minus the non-refundable deposit, depending on the project's progress and the time spent by our team.
If you have any questions or want to discuss alternative payment options, please contact us directly.
3. Pause Clause
We understand that unforeseen circumstances may require a temporary pause in the project. Our team will need approvals, reviews, feedback, or information to proceed. If we lose contact with you for over 30 days, we will automatically pause your project. Please notify us in writing if you need to pause you project due to uncontrollable live circumstances, and our team will also consider the waiving of your project project restart fee. If you need to pause payments temporarily, please also contact our team.
4. Project Restart Fee
If a project is paused for over 60 days, a restart fee of $500 will be applied. This fee covers the administrative efforts required to reschedule resources and refamiliarize our team with your project. Completing your project without disruption is ideal to ensure the best possible outcome.
5. Billing for Revisions & Batching Your Revision Requests
Our DesignGood Revision Policy details the specific number of revision requests allowed during each step of your project. Clients are expected to read and agree to this policy. Additional revisions beyond the agreed scope will be billed at our current hourly rate. Please batch and consolidate your feedback into the allotted rounds to avoid extra costs. Use the provided tools for revisions to ensure efficient tracking and feedback management. For tips on avoiding fees, please read our guidelines for How To Give Effective Feedback.
6. Outside Costs
Your project may incur additional fees from vendors, services, and applications outside of DesignGood. These fees are typically paid directly to the service provider but, in some cases, will be billed through DesignGood. Outside costs include photography, printing, applications, fonts, and website hosting. Whenever possible, we will use free fonts and stock photography. However, custom brand photography fees are not included in your DesignGood project cost and will be paid directly to the photographer.
7. Website Hosting
All websites require hosting. We bill annually for website hosting through Webflow, which also serves as your CMS (content management system). The fee is $599 annually and includes setup, monthly hosting, and troubleshooting (not updates or additions). Additional changes will be billed at our current hourly rate. If you prefer to set up your own Webflow hosting account, we can transfer your website after development is complete.
8. Project Cancellation & Refunds
If you wish to cancel the project, please provide written notice. Cancellations requested more than six months after your project start date will not be eligible for refunds. Cancellations within six months will incur charges for work completed, including the non-refundable 25% deposit. We will calculate the outstanding balance based on the current hourly rate and issue a bill or refund accordingly.
9. Ownership of Creative Assets Once all project fees are collected, you will own all written, designed, and developed assets. DesignGood waives ownership rights to these files but reserves the right to use them for promotional purposes. Your project may appear in our portfolio and be featured on our social media.